We aim to make your house clearance process as easy and as stress free as possible we understand that this may well be a difficult time for our customers who may have lost a loved one rest assured you and your property will be treated with repect and compassion by our team of clearers.
There will ALWAYS be a supervisor or manager on site during the clearance process who will ensure that the job is completed to your satisfaction and that your property is treated with respect we do not send out teams of untrained cowboys to clear your home all our clearers are supervised and trained/instructed in customer services and safe practices.
We are NOT a national company we serve Ipswich and the surrounding areas up to 20 miles (we will go further by agreement) therefore all clearances are able to be given a more personal touch and be assessed in person by Lee at a time convenient to you the customer.
There will be a competent person available to disconnect appliances however in the event that a gas appliance such as a cooker is not fitted with a quick release hose you would need to arrange for a gas safe engineer to visit and disconnect this. After removing any appliances such as electric cookers or washing machines the outlets will be left in a safe and secure condition.
Please note we do not have our own gas safe engineers we can however recommend a reliable local gas safe engineer or you are free to choose your own if you wish.
We will agree payment arrangements with you before the clearance.
We promise to complete your clearance in a polite and professional manner however please do be aware that we are human and having a bit of fun and laughter is part of the job our clearance operatives enjoy coming to work that is why we have the best clearance team in Suffolk please do not be offended by any tomfoolery or amusing antics, practical jokes by the boss are an every day occurrence and ensure a stress free and enjoyable day is had by all this will NEVER be at the expense of our customers or property and is never inappropriate or ill timed our philosophy is work doesnt have to be boring or serious we get the very best out of our operatives because they are happy to come to work.